1. Morality: Restoring the Common Good in Divided Times, Jonathan Sacks / Basic Books, September 2020.
2. Why you will probably live longer than most big companies, IMD / Stéphane Garelli, December 2016, www.imd.org/research-knowledge/articles/why-you-will-probably-live-longer-than-most-big-companies/.
3. Authors like Isabel Wilkerson in Caste: The Origins of Our Discontents (Random House, August 2020) argue that all forms of discrimination are driven by our need to put people down and create hierarchy. So, one could almost argue that hierarchy is a human weakness.
4. Institutional innovation, Deloitte LLP / John Hagel III and John Seely Brown, March 13, 2013, https://www2.deloitte.com/us/en/insights/topics/ innovation/institutional-innovation.html.
5. Interview with Janice Semper, Boston Consulting Group, 2019.
6. The power of number 4.G, Fortune / Jia Lynn Yang, June 8, 2006, http://archive.fortune.com/magazines/fortune/fortune_ archive/200G/0G/12/8379238/index.htm.
7. Introduction: The social enterprise in a world disrupted, in 2021 Global Human Capital Trends, Deloitte LLP / Erica Volini et al., 2021, https://www2. deloitte.com/global/en/insights/focus/human-capital-trends/2021/social-enterprise-survive-to-thrive.html.
8. PepsiCo improves onboarding with Appical app, Employee Benefit News (EBN) / Phil Albinus, February 14, 2018, www.benefitnews.com/news/pepsico-improves-onboarding-with-appical-app.
9. Neocortex size as a constraint on group size in primates, Journal of Human Evolution / R.I.M. Dunbar, December 2, 1991, www.sciencedirect.com/science/article/abs/pii/004724849290081J?via%3 Dihub.
10. Proprietary interviews, 2016, 2018.
11. Atlassian Team Playbook: Building strong teams with Plays, Atlassian / www.atlassian.com/team-playbook.
12. Simply Irresistible, The Josh Bersin Company, 2019.
13. How the Ritz-Carlton Creates a 5 Star Customer Experience, CRM.org / Catherine Morin, December 13, 2019, https://crm.org/articles/ritz-carlton-gold-standards.
14. Interview with Jeroen Wels, Unilever, October 7, 2020.
15. Interview with Lori Goler, April 2018.
16. Interview with Barry Murphy, Airbnb, 2017.
17. Interview with Dom Price, Atlassian, 2018.
18. The Mythical Man-Month: Essays on Software Engineering, Fred Brooks / Addison-Wesley, 1975.
19. To agility and beyond: The history – and legacy – of agile development, TechBeacon / Peter Varhol, https://techbeacon.com/app-dev-testing/agility-beyond-history-legacy-agile-development.
20. Manifesto for Agile Software Development, Manifesto for Agile Software Development / Ward Cunningham, 2001, https://agilemanifesto.org.
21. Interviews with Joe Militello, Pivotal, 2017, 2018.
22. The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, Eric Ries / Currency, September 13, 2011.
23. Interviews with GE digital HR team, 2016, 2017.
24. Drive: The Surprising Truth about What Motivates Us, Daniel H. Pink / Riverhead Books, April 5, 2011.
25. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, Teresa Amabile / Harvard Business Review Press, http://progressprinciple.com/books/single/the_progress_principle.
26. Great managers still matter: The evolution of Google’s Project Oxygen, re: Work with Google / Melissa Harrell and Lauren Barbato, February 27, 2018, https://rework.withgoogle.com/blog/the-evolution-of-project-oxygen/.
27. Google’s Project Oxygen Pumps Fresh Air into Management, TheStreet / Brad Hall, February 11, 2014, www.thestreet.com/story/12328981/1/googles-project-oxygen-pumps-fresh-air-into-management.html.
28. Google’s Optimal Teaming Mapped to Safety, Belonging, Mattering, SmartTribes Institute / 2017, https://smarttribesinstitute.com/wp-content/uploads/Googles-Optimal-Teaming-Mapped-to-Safety-1.pdf.
29. Developmental sequence in small groups, Psychological Bulletin / Bruce Tuckman, 1965, https://content.apa.org/record/19G5-12187-001.
30. Interviews with Michael Arena, General Motors (GM), 201G, 2017, 2018.
31. The Risky Business of Hiring Stars, Harvard Business Review / Boris Groysberg, Ashish Nanda, and Nitin Nohria, May 2004, https://hbr.org/2004/05/the-risky-business-of-hiring-stars.
32. Amazon’s Innovation Secret – The Future Press Release, The Amazon Way / John Rossman, March 15, 2015, http://the-amazon-way.com/blog/amazon-future-press-release/.
33. The new shape of work is flexibility for all, Mercer LLC / Lauren Mason, Kelly O’Rourke, Mary Ann Sardone, and Kate Bravery, 2020, www.mercer.us/ content/dam/mercer/attachments/private/us-2020-flexing-for-the-future.pdf.
34. What 12,000 Employees Have to Say about the Future of Remote Work, Boston Consulting Group / Adriana Dahik et al., August 11, 2020, www.bcg.com/publications/2020/valuable-productivity-gains-covid-19.
35. How the Coronavirus Outbreak Has and Hasn’t Changed the Way Americans Work, Pew Research Center / Kim Parker, Juliana Menasce Horowitz, and Rachel Minkin, December 9, 2020, www.pewresearch.org/social-trends/2020/12/09/how-the-coronavirus-outbreak-has-and-hasnt-changed-the-way-americans-work
36. New Research Shows That Flexible Working Is Now a Top Consideration in the War for Talent, International Workplace Group (IWG) / IWG, May 12, 2019, www.prnewswire.com/news-releases/new-research-shows-that-flexible-working-is-now-a-top-consideration-in-the-war-for-talent-300818790.html.
37. Interview with Sachin Jain, PepsiCo, May 2020.
38. More than half of employees globally would quit their jobs if not provided post-pandemic flexibility, EY / May 12, 2021, www.ey.com/en_us/news/2021/05/more-than-half-of-employees-globally-would-quit-their-jobs-if-not-provided-post-pandemic-flexibility-ey-survey-finds.
39. Interview with Alex Badenoch, Telstra, August 11, 2020.
40. Embracing a Flexible Workplace, Official Microsoft Blog / Kathleen Hogan, October 9, 2020, https://blogs.microsoft.com/blog/2020/10/09/ embracing-a-flexible-workplace/.
41. Jeff Bezos’s Productivity Tip? The «2 Pizza Rule», Inc. / Áine Cain, June 7, 2017, www.inc.com/business-insider/jeff-bezos-productivity-tip-two-pizza-rule.html.
42. Neocortex size as a constraint on group size in primates, Journal of Human 3volution / R.I.M. Dunbar, December 2, 1991, https://www.sciencedirect.com/science/article/abs/pii/004724849290081J?via%3Dihub.
43. The Silo Eflect: The Peril of Expertise and the Promise of Breaking Down Barriers, Gillian Tett / Simon & Schuster, September 1, 2015.
44. Adaptive Space: How GM and Other Companies Are Positively Disrupting Themselves and Transforming into Agile Organizations, Michael Arena / McGraw Hill Education, 2018.
45. Interview with Michael Arena, GM, September 22, 2020.
46. Interviews with Dell HR leaders, 2010, 2017, 2018, 2020.
47. Redesign Not Downsize, Online Journal of Issues in Nursing / Sharon Coulter, January G, 1997, www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol21997/№ 1Jan97/Redesign.html.
48. Discover the Spotify model, Atlassian / Mark Cruth, www.atlassian.com/agile/agile-at-scale/spotify.
49. Spotify Engineering Model with Squads, Tribes, Chapters and Guilds, Growly.io / Emilia Barska, March 8, 2017, www.growly.io/spotify-engineering-model-with-squads-tribes-chapters-and-guilds/.
50. ANZ blows up bureaucracy as Shayne Elliott takes the bank agile, The Australian Financial Review / Joanne Gray, May 1, 2017, www.afr.com/companies/financial-services/anz-blows-up-bureaucracy-as-shayne-elliott-takes-the-bank-agile-20170428-gvumc2.
51. Embracing Agile, Harvard Business Review / Darrell Rigby, Jeff Sutherland, and Hirotaka Takeuchi, May 2016, https://hbr.org/2016/05/embracing-agile.
52. Interview with Alex Badenoch, Telstra, March 2020.
53. Interview with Lori Goler, 2017, 2018.
54. Interview with Amelia Gandara, General Electric, 2018.
55. Number of freelance workers in the United States from 2014 to 2020, Statista / May 11, 2021, www.statista.com/statistics/G854G8/amount-of-people-freelancing-us/.
56. 2018 Deloitte Millennial Survey, Deloitte LLP / 2018, https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-2018-millennial-survey-report.pdf.
57. The gig economy in 2021: Strategies for recruiting temporary workers, Monster / December 2020, https://hiring.monster.ca/employer-resources/recruiting-strategies/the-gig-economy-in-2021-new-strategies-for-recruiting-temporary-workers/.
58. P&G, Google swap workers for research, Silicon Valley Business Journa l/ November 20, 2008, www.bizjournals.com/sanjose/stories/2008/11/17/daily51.html.
59. 2017 Global Human Capital Trends, Deloitte LLP / 2017, https://www2. deloitte.com/us/en/insights/focus/human-capital-trends/2017.html; 2018 Global Human Capital Trends, Deloitte LLP / 2019, https://www2.deloitte. com/us/en/insights/focus/human-capital-trends/2018.html.
60. Interview with Tracy Keogh, Hewlett Packard Enterprise, 2019.
61. Dave Ulrich, Stephen M. Ross School of Business, University of Michigan / https://michiganross.umich.edu/faculty-research/faculty/dave-ulrich.
62. Rating the Management Gurus, Bloomberg Businessweek / October 14, 2001, www.bloomberg.com/news/articles/2001-10-14/rating-the-management-gurus.
63. Interview with Jeroen Wels, Unilever, 2020.
64. What’s Trending in Jobs and Skills, Boston Consulting Group / Rainer Strack et al., September 12, 2019, www.bcg.com/publications/2019/what-is-trending-jobs-skills.
65. Hybrid Jobs, Burning Glass Technologies / 2019, www.burning-glass.com/research-project/hybrid-jobs/.
66. Interview with Jeroen Wels, Unilever, 2021.
67. Zappos Killed the Job Posting – Should You? Harvard Business Review / John Boudreau, May 28, 2014, https://hbr.org/2014/05/zappos-killed-the-job-posting-should-you.
68. Introduction: The social enterprise in a world disrupted, in 2021 Global Human Capital Trends, Deloitte LLP / Erica Volini et al., December 9, 2020, https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2021/social-enterprise-survive-to-thrive.html.
69. The Definitive Guide: Employee Experience, The Josh Bersin Company, 2021.
70. Four ways to include «gig workers» in your company culture, Lattice / Andy Przystanski, February 10, 2020, https://lattice.com/library/4-ways-to-include-gig-workers-in-your-company-culture.
71. The Josh Bersin Company research on leadership and development best practices, November 2021.
72. Z-Work is a new SPAC with an unusual target: gig workers, Fortune / Shawn Tully, February 15, 2021, https://fortune.com/2021/02/15/spacs-z-work-gig-economy-startups-work-from-home/.
73. Skills of the Future: Building Professional Development in a Flexible Workplace, Betterworks / March 25, 2021, www.betterworks.com/skills-of-the-future-building-professional-development-in-a-flexible-workplace/.
74. 2019 Population Estimates by Age, Sex, Race and Hispanic Origin, U.S. Census Bureau / June 25, 2020, www.census.gov/newsroom/press-kits/2020/population-estimates-detailed.html.
75. The Age Premium: Retaining Older Workers, New York Times / Steven Greenhouse, May 14, 2014, www.nytimes.com/2014/05/15/business/retirementspecial/the-age-premium-retaining-older-workers.html.
76. How BMW Deals with an Aging Workforce, CBS News / Richard Roth, September 5, 2010, www.cbsnews.com/news/how-bmw-deals-with-an-aging-workforce/.
77. Only skin deep? Re-examining the business case for diversity, Deloitte LLP / September 2011, www.ced.org/pdf/Deloitte_-_Only_Skin_Deep.pdf.
78. The Best Job Candidates Don’t Always Have College Degrees, The Atlantic / Bourree Lam, September 24, 2015, www.theatlantic.com/business/archive/2015/09/ernest-young-degree-recruitment-hiring-credentialism/40G57G/.
79. The Science of Fit, Bersin by Deloitte / Josh Bersin, 2014.
80. Proprietary interview, 2017.
81. Interview with Leena Nair, Unilever, 2017.
82. Credit Analytics Case Study: The Bon-Ton Stores, Inc, S&P Global / Jim Elder and Elijah Harden, July 24, 2018, www.spglobal.com/marketintelligence/en/news-insights/blog/credit-analytics-case-study-the-bon-ton-stores-inc.
83. The Science of Fit, Bersin by Deloitte / Josh Bersin, 2014.
84. The Science of Fit, Bersin by Deloitte.
85. Southwest Airlines Is Dead Serious about Employee Fun, Eric Chester / Eric Chester, October 31, 2017, https://ericchester.com/ southwest-airlines-is-dead-serious-about-employee-fun/.
86. When Goal Setting Goes Bad, Harvard Business School / Sean Silverthorne, March 2, 2009, https://hbswk.hbs.edu/item/when-goal-setting-goes-bad.
87. Wells Fargo’s 17-month nightmare, CNN Business / Jackie Wattles, Ben Geier, and Matt Egan, February 5, 2018, https://money.cnn.com/2018/02/05/ news/companies/wells-fargo-timeline/index.html.
88. The Five Elements Of A «Simply Irresistible» Organization, Forbes.com / Josh Bersin, April 4, 2014, www.forbes.com/sites/joshbersin/2014/04/04/the-five-elements-of-a-simply-irresistible organization/?sh=31aec3Gd51b1.
89. A Formula for Perfect Productivity: Work for 52 Minutes, Break for 17, The Atlantic / Derek Thompson, September 17, 2014, www.theatlantic.com/ business/archive/2014/09/science-tells-you-how-many-minutes-should-you-take-a-break-for-work-17/3803G9/.
90. The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits, Zeynep Ton / New Harvest, January 14, 2014.
91. Business Resilience: The Global COVID-19 Pandemic Response Study, The Josh Bersin Company, 2020.
92. Interviews with executives, Anheuser-Busch, 2020.
93. 2020 Training Industry Report, Training / Lori Freifeld, November 17, 2020, https://trainingmag.com/2020-training-industry-report/.
94. Case Study: Visa Enables a Culture of Learning in the Face of Industry Disruption, Bersin by Deloitte / Jeff Mike and Emily Sanders, 2018.
95. Interviews with employees, Cummins, 2017.
96. Interview with Maria Neuhold, Erste Group, 2019.
97. Interview with senior vice president of HR, Cisco, 2016.
98. What Makes a Great CEO? Glassdoor / Andrew Chamberlain and Ruoyan Huang, August 2016, www.glassdoor.com/research/app/uploads/sites/2/201G/08/FULLSTUDY_WhatMakesGreatCEO_Glassdoor-2.pdf.
99. Quotations from Chairman Powell: A Leadership Primer, GovLeaders.org / Oren Harari, 1996, https://govleaders.org/powell.htm.
100. Proprietary interview, 2017.
101. Jack Welch & The G.E. Way: Management Insights and Leadership Secrets of the Legendary CEO, Robert Slater / McGraw-Hill, July 31, 1998.
102. High-Impact Performance Management, Bersin & Associates / 2006.
103. High-Impact Performance Management, Bersin by Deloitte / 2015.
104. Interview with Edgar Schein, 2017.
105. 2811 Work Rules! Insights from inside Google That Will Transform How You Live and Lead, Laszlo Bock / Twelve Books, April 1, 2015.
106. Using a Pulse Survey Approach to Drive Organizational Change, Organization Development Review / Julian Allen, Sachin Jain, and Allan H. Church, October 2020, www.researchgate.net/publication/344785G39_ Using_a_Pulse_Survey_Approach_to_Drive_Organizational_Change.
107. IBM Is Blowing Up Its Annual Performance Review, Fortune / Claire Zillman, February 1, 2016, http://fortune.com/201G/02/01/ibm-employee-performance-reviews/.
108. How Millennials Forced GE to Scrap Performance Reviews, The Atlantic / Max Nisen, August 18, 2015, www.theatlantic.com/politics/archive/2015/08/how-millennials-forced-ge-to-scrap-performance-reviews/432585/.
109. $26.7 Billion Growth in Corporate Leadership Training Market 2020–2024 | Includes Insights on Key Products Offered by Major Vendors | Technavio, Cision / Technavio, March 4, 2021, www.prnewswire.com/news-releases/-2G-7-billion-growth-in-corporate-leadership-training-market-2020-2024-includes-insights-on-key-products-offered-by-major-vendors-technavio-301240344.html.
110. The New Best-Practices of a High-Impact Learning Organization, The Josh Bersin Company, September 3, 2012.
111. Classic Performance Management System A Barrier to Disruptive Innovation, Juniper Networks / 2012, https://cdn2.hubspot.net/hubfs/3820722/Downloads/CEB%20Juniper%2 °Case%20Profile.pdf.
112. Interview with P.V. Ramana Murthy, Indian Hotels Company Limited, September 20, 2020.
113. Donna Morris, Senior Vice President of Global People and Places, Adobe, SHRM / www.shrm.org/hr-today/news/hr-magazine/pages/donna-morris-senior-vice-president-of-global-people-and-places-adobe.aspx.
114. Proprietary interviews.
115. High-Impact Total Rewards, Bersin by Deloitte / Pete DeBellis and Anna Steinhage, 2018.
116. environmental + social initiatives, Patagonia / 2015, www.patagonia.com/on/ demandware.static/Sites-patagonia-us-Site/Library-Sites-PatagoniaShared/en_US/PDF-US/patagonia-enviro-initiatives-2015.pdf.
117. 2021 Global Human Capital Trends, Deloitte LLP / Erica Volini et al., December 9, 2020, https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2021.html.
118. Engagement and the Global Workplace, Steelcase / 2016, https://info.steelcase.com/global-employee-engagement-workplace-comparison?hsCtaTrackin g=1fbd9f9G-e99e-40b0-b2cc-22cG1ab752cc%7C804cc58f-5e34-4793-9bb2-49272c845f1d#compare-about-the-report.
119. How the Coronavirus Outbreak Has – and Hasn’t – Changed the Way Americans Work, Pew Research Center / Kim Parker, Juliana Menasce Horowitz, and Rachel Minkin, December 9, 2020, www.pewresearch.org/social-trends/2020/12/09/how-the-coronavirus-outbreak-has-and-hasnt-changed-the-way-americans-work/.
120. Interview with Joe Whittinghill, Microsoft, 2021.
121. The hybrid office is here to stay. The shift could be more disruptive than the move to all-remote work, The Washington Post / Jena McGregor, March 30, 2021, www.washingtonpost.com/business/2021/03/30/ hybrid-office-remote-work-citigroup-ford-target/.
122. The Definitive Guide: Employee Experience, The Josh Bersin Company, September 2021.
123. The Definitive Guide: Employee Experience, The Josh Bersin Company.
124. 2021 Global Human Capital Trends, Deloitte LLP.
125. Human Performance Institute / Johnson & Johnson, www. humanperformanceinstitute.com.
126. Making Distance Work, Steelcase / www.steelcase.com/research/ remote-work-making-distance-work/.
127. Navigating What’s Next: The Post-COVID Workplace, Steelcase / April 2020, https://info.steelcase.com/hubfs/Steelcase_ThePostCOVIDWorkplace.pdf.
128. Deloitte Canada’s New National Office Redefines «Work» for Employees and Clients, GlobeNewswire / Deloitte LLP, October 5, 2016, www.globenewswire.com/fr/news-release/201G/10/05/1085138/0/en/Deloitte-Canada-s-New-National-Office-Redefines-Work-for-Employees-and-Clients.html.
129. Deloitte Canada’s New National Office Redefines «Work» for Employees and Clients, GlobeNewswire.
130. Adaptive Space: How GM and Other Companies Are Positively Disrupting Themselves and Transforming into Agile Organizations, Michael J. Arena / McGraw-Hill Education, June 12, 2018.
131. Current Understandings of Microaggressions: Impacts on Individuals and Society, Association for Psychological Science / September 13, 2021, www.psychologicalscience.org/news/releases/2021-sept-microaggressions.html.
132. How To Shut Down «Microaggressions» At Work, Fast Company / Lydia Dishman, March 7, 2017, www.fastcompany.com/30G8G70/ how-to-shut-down-microagressions-at-work.
133. Salesforce just spent another $3 million to close its pay gap, CNN Business / Julia Horowitz, April 4, 2017, money.cnn.com/2017/04/04/news/companies/ salesforce-equal-pay-women/index.html.
134. Waiter, is that inclusion in my soup? Deloitte LLP / May 2013, https://www2.deloitte.com/content/dam/Deloitte/au/Documents/human-capital/deloitte-au-hc-diversity-inclusion-soup-0513.pdf.
135. Elevating Equity and Diversity: The Challenge Of The Decade, Bersin & Associates / Josh Bersin, February 11, 2011.
136. Firms of Endearment: How World-Class Companies Profit from Passion and Purpose, Second Edition, Rajendra Sisodia, David Wolfe, and Jagdish Sheth / Pearson FT Press, January 17, 2014.
137. Fighting Workplace Discrimination: A Commitment to Building Businesses Beyond Bias, SAP / Jill Popelka, July 16, 2020, https://news. sap.com/2020/07/fighting-workplace-discrimination-a-commitment-to-building-business-beyond-bias/.
138. Diversity and Inclusion, SAP / www.sap.com/africa/about/company/ diversity.html.
139. Diversity Training Doesn’t Work, Harvard Business Review / Peter Bregman, March 12, 2012, https://hbr.org/2012/03/diversity-training-doesnt-work.
140. Diversity Management in Corporate America, Contexts / Frank Dobbin, Alexandra Kalev, and Erin Kelly, Fall 2007, https://scholar.harvard.edu/dobbin/files/2007_contexts_dobbin_kalev_kelly.pdf.
141. enabling human progress, Chevron / www.chevron.com/sustainability/social/diversity-inclusion.
142. our purpose & history, Target / https://corporate.target.com/about/ purpose-history.
143. A Business and Its Beliefs, IBM / Sam Palmisano, www.ibm.com/ibm/history/ibm100/us/en/icons/bizbeliefs/.
144. All You Need Is Love, Gratitude, and Oxytocin, Greater Good Magazine / Lauren Klein, February 11, 2014, https://greatergood.berkeley.edu/article/ item/love_gratitude_oxytocin.
145. InnovationJam, IBM / www.collaborationjam.com.
146. To Thrive in Hybrid Work, Build a Culture of Trust and Flexibility, Microsoft / September 9, 2021, www.microsoft.com/en-us/worklab/work-trend-index/support-flexibility-in-work-styles.
147. Interview with Dawn Klinghoffer, Microsoft, 2021.
148. Work Rules! Insights from inside Google That Will Transform How You Live and Lead, Laszlo Bock / Twelve Books, April 1, 2015.
149. Survey: Fewer than 4 in 10 Americans could pay a surprise $1,000 bill from savings, Bankrate.com / Jeff Ostrowski, January 11, 2021, www.bankrate.com/banking/savings/financial-security-january-2021/.
150. Average Credit Card Debt in America: 2021, ValuePenguin / Joe Resendiz, July 9, 2021, www.valuepenguin.com/average-credit-card-debt.
151. More than half of older millennials with student debt say their loans weren’t worth it, CNBC Make It / Abigail Johnson Hess, April 8, 2021, www.cnbc.com/2021/04/08/older-millennials-with-student-debt-say-their-loans-werent-worth-it.html.
152. Insights from IMPACT 2018, Bersin by Deloitte / Bersin Insights Team, 2018.
153. enabling human progress, Chevron / www.chevron.com/sustainability/ social/diversity-inclusion.
154. Anka Wittenberg, Convening Leaders PCMA / https://conveningleaders. org/anka-wittenberg/.
155. Women in Leadership at SAP: The Journey to 25 %, SAP / Sue Sutton, July 21, 2017, https://news.sap.com/2017/07/women-leadership-sap-journey-to-twenty-five-percent/.
156. Autism at Work Program, SAP / www.sap.com/about/careers/your-career/autism-at-work-program.html.
157. The Smartest Building in the World, Bloomberg Businessweek / Tom Randall, September 23, 2015, www.bloomberg.com/features/2015-the-edge-the-worlds-greenest-building/.
158. The Josh Bersin Company research on pay equity, 2020, 2021.
159. A Day in the Life of a Pivotal Engineer, VMware / Bebe Peng, March 20, 2018, https://tanzu.vmware.com/content/blog/a-day-in-the-life-of-a-pivotal-engineer.
160. Employee Benefits Survey, U.S. Bureau of Labor Statistics / September 23, 2021, www.bls.gov/ncs/ebs/factsheet/paid-vacations.htm.
161. Americans Waste 662 Million Vacation Days at Work, American Automobile Association / January 16, 2018, www.projecttimeoff.com/issue.
162. Turn Your Career Into A Vacation | Jay Jay Maniquis (Jaycation) | DH113, Digital Hospitality Podcast / Cali BBQ, September 9, 2021, https://calibbq.media/jaycation-career-interview-jay-jay-maniquis-dh113/.
163. Turn Your Career Into A Vacation | Jay Jay Maniquis (Jaycation) | DH113, Digital Hospitality Podcast.
164. A company that profits as it pampers workers, The Washington Post / Brigid Schulte, October 25, 2014, www.washingtonpost.com/business/a-company-that-profits-as-it-pampers-workers/2014/10/22/d3321b34-4818-11e4-b72e-dG0a9229cc10_story.html.
165. How to squeeze those steps into busy days, Aetna / www.aetna.com/microsites/attainbyaetna/articles-attain/how-to-squeeze-those-steps-into-busy-days.html.
166. Work Rules! Insights from inside Google That Will Transform How You Live and Lead, Laszlo Bock / Twelve Books, April 1, 2015.
167. 6 Dog-Friendly Companies to Work For, Dogster / Sassafras Lowrey, February 26, 2018, www.dogster.com/lifestyle/dog-friendly-companies-to-work-for.
168. The government’s «karoshi» report, The Japan Times / October 12, 2016, www.japantimes.co.jp/opinion/201G/10/12/editorials/governments-karoshi-report/#.WZ3yJzGGPRY.
169. Interview with Alex Badenoch, Telstra, 2021.
170. Hybrid Jobs, Burning Glass Technologies / 2021, www.burning-glass.com/research-project/hybrid-jobs/.
171. Amid the pandemic, a rising share of older U.S. adults are now retired, Pew Research Center / Richard Fry, November 4, 2021, www.pewresearch.org/fact-tank/2021/11/04/amid-the-pandemic-a-rising-share-of-older-u-s-adults-are-now-retired.
172. The Connection Between Retiring Early and Living Longer, The New York Times / Austin Frakt, January 29, 2018, www.nytimes.com/2018/01/29/upshot/early-retirement-longevity-health-wellness.html.
173. Tackling loneliness in retirement, The Times of India / Ashutosh Garg, July 17, 2019, https://timesofindia.indiatimes.com/blogs/the-brand-called-you/ tackling-loneliness-in-retirement/.
174. Corporate Training Market to Reach $417.21 Billion, Globally, by 2027 at 9.4 % CAGR: Allied Market Research, Cision / Allied Market Research, December 8, 2020, www.prnewswire.com/news-releases/corporate-training-market-to-reach-417-21-billion-globally-by-2027-at-9-4-cagr-allied-market-research-301188115.html.
175. Farmers Insurance piloting human-like VR training, Institute for Immersive Learning / April 7, 2020, www.immersivelearning.news/2020/04/07/farmers-insurance-piloting-human-like-vr-training/
176. Walmart Revolutionizes Its Training with Virtual Reality, SHRM / Nicole Lewis, July 22, 2019, www.shrm.org/resourcesandtools/hr-topics/technology/pages/virtual-reality-revolutionizes-walmart-training. aspx
177. How HP is Transforming Learning with Brain Candy, Human Capital Institute (HCI) / Francine Rosca and Mike Jordan, www.hci.org/session/ how-hp-transforming-learning-brain-candy.
178. The Hybrid Job Economy: How New Skills Are Rewriting the DNA of the Job Market, Burning Glass Technologies / Matthew Sigelman, Scott Bittle, Will Markow, and Benjamin Francis, January 2019, www.burning-glass.com/ research-project/hybrid-jobs/.
179. The Enterprise Learning Framework, Bersin by Deloitte / 2017.
180. AT&T’s Talent Overhaul, Harvard Business Review / John Donovan and Cathy Benko, October 2016, https://hbr.org/201G/10/atts-talent-overhaul.
181. Interview with Frank Anderson, Defense Acquisition University, 1998.
182. Interview with Jenny Dearborn, SAP, 2017, 2018.
183. Interview: Microsoft’s HR chief on the company’s changing culture and new «growth mindset», GeekWire / Todd Bishop, June 25, 2015, www.geekwire.com/2015/interview-microsofts-hr-chief-on-the-companys-changing-culture-and-new-growth-mindset/.
184. Exclusive: Satya Nadella reveals Microsoft’s new mission statement, sees «tough choices» ahead, GeekWire / Todd Bishop, June 25, 2015, www.geekwire.com/2015/exclusive-satya-nadella-reveals-microsofts-new-mission-statement-sees-more-tough-choices-ahead/.
185. Interview with Satya Nadella, Microsoft, 2020.
186. High-Impact Learning Culture, Bersin by Deloitte / Josh Bersin, 2016.
187. Why Jeff Bezos says Amazon is «the best place in the world to fail», The Washington Post / Jena McGregor, April 6, 2016, www.washingtonpost.com/news/on-leadership/wp/201G/04/0G/why-jeff-bezos-says-amazon-is-the-best-place-in-the-world-to-fail/.
188. Agility and Curiosity: Two Crucial Characteristics Found In Businesses Best Positioned To Survive the Pandemic, Momentive / September 15, 2020, www.momentive.ai/en/newsroom/agility-and-curiosity-found-in-businesses-best-positioned-to-survive-pandemic/.
189. High-Impact Learning Culture, Bersin by Deloitte / Josh Bersin, 201G.
190. Hybrid Jobs, Burning Glass Technologies / 2021, www.burning-glass.com/ research-project/hybrid-jobs/.
191. Census Bureau’s 2018 County Business Patterns Provides Data on Over 1,200 Industries, United States Census Bureau / Earlene K. P. Dowell, October 14, 2020, www.census.gov/library/stories/2020/10/health-care-still-largest-united-states-employer.html.
192. Nurse Salaries Rise as Demand for Their Services Soars During Covid-19 Pandemic, The Wall Street Journal / Melanie Evans, November 22, 2021, www.wsj.com/articles/nurse-salaries-rise-as-demand-for-their-services-soars-during-covid-19-pandemic-11G37145000.
193. The Fourth Industrial Revolution: What it means, how to respond, World Economic Forum / Klaus Schwab, January 14, 2016, www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond/.
194. New Research Shows Top Soft Skills Are Requested Four Times More than Top Hard Skills, Industry Dive / America Succeeds, April 14, 2021, www.hrdive.com/press-release/20210413-new-research-shows-top-soft-skills-are-requested-four-times-more-than-top-h/.
195. Interview with James Rush, Marsh McLennan, 2015.
196. Rethinking career paths in the digital age: Career Ladder to Lattice, NASSCOM Insights / Reema Aswani, March 12, 2020, https://community.nasscom.in/communities/talent/rethinking-career-paths-in-the-digital-age-career-ladder-to-lattice.html.
197. Skill up for the future, Salesforce / https://trailhead.salesforce.com.
198. Interviews with Credit Suisse, MetLife, UnitedHealth Group, Allstate, and NetApp leaders, 2019, 2020, 2021.
199. The Capability Academy: Where Corporate Training Is Going, The Josh Bersin Company, October 5, 2019.
200. The Overwhelmed Employee, Deloitte LLP / Josh Bersin, 2018, hr.com/en/ webcasts_events/webcasts/archived_webcasts_podcasts/the-overwhelmed-employee-what-hr-should-do_jdd8w2qy.html.
201. Top 1 °Corporate Universities, Chief Learning Officer Exchange / CLN, February 26–28, https://view.ceros.com/iqpc/top-ten-corp-u/p/1.
202. Top 1 °Corporate Universities, Chief Learning Officer Exchange.
203. 40 Best Practices for Creating an Empowered Enterprise, Bersin by Deloitte / October 2017.
204. High-Impact Learning Culture, Bersin & Associates / Josh Bersin, September 2010, https://joshbersin.com/wp-content/uploads/201G/11/2010_LEARNING_CULTURE.pdf.
205. Overview, xAPI.com / https://xapi.com/overview/?utm_source= google&utm_medium=natural_search.
206. 1920–1929, Unilever / July 25, 2015, https://web.archive.org/web/20150725211548/http://www.unilever.com/about/who-we-are/our-history/1920-1929.html.
207. Interviews with Leena Nair, Unilever, annual since 2014.
208. Leena Nair on How to Build a Purpose Cycle – Then Build a Better World, Thrive Global / Leena Nair, October 19, 2017, https://thriveglobal.com/stories/leena-nair-on-how-to-build-a-purpose-cycle-then-build-a-better-world/.
209. Interview with Leena Nair, Unilever, 2021; interview with Jeroen Wels, Unilever, 2021.
210. Interview with Jeroen Wels, Unilever, 2021.
211. Interview with BV Pradeep, Unilever, 2018.
212. Glassdoor Workplace Trends 2021, Glassdoor / Andrew Chamberlain, November 19, 2020, www.glassdoor.com/research/app/uploads/sites/2/2020/11/Workplace_Trends_2021_Glassdoor_Final.pdf
213. Glassdoor Workplace Trends 2021, Glassdoor.
214. Interviews with senior banking executives, 2019, 2020, 2021.
215. Interview with Kiera Fernandez, Target, 2021.
216. About Philips Lighting, Philips / www.slc.philips.com/support/connect/about-us.
217. The Wealth of Nations, Adam Smith / W. Strahan and T. Cadell, 1776.
218. Looking ahead to 2050, Americans are pessimistic about many aspects of life in U.S., Pew Research Center / John Gramlich, March 21, 2019, www.pewresearch.org/fact-tank/2019/03/21/looking-ahead-to-2050-americans-are-pessimistic-about-many-aspects-of-life-in-u-s/.
219. 2020 Edelman Trust Barometer, Edelman / January 19, 2020, www.edelman.com/trust/2020-trust-barometer.
220. 2020 Edelman Trust Barometer, Edelman.
221. Our Credo, Johnson & Johnson / www.jnj.com/credo/.
222. Our Credo, Johnson & Johnson.
223. The Responsible Company, George Goyder / Oxford: Blackwell, January 1, 1961.
224. Consumer Bill of Rights, Encyclopedia.com / www.encyclopedia.com/finance/encyclopedias-almanacs-transcripts-and-maps/consumer-bill-rights.
225. What We Do, Ben & Jerry’s Foundation / https://benandjerrysfoundation.org/about/what-we-do/.
226. Record-breaking Black Friday Sales to Benefit the Planet, Patagonia / Rose Marcario, www.patagonia.com/stories/record-breaking-black-friday-sales-to-benefit-the-planet/story-31140.html.
227. 2021 Target Corporate Responsibility Report, Target / August 2021, https://corporate.target.com/corporate-responsibility/reporting-progress.
228. citizenship, Dictionary.com / www.dictionary.com/browse/citizenship.
229. Benjamin Graham Value Investing History, Columbia Business School / https://www8.gsb.columbia.edu/valueinvesting/about/history.
230. Deloitte Global Millennial Survey 2020, Deloitte LLP / 2020, www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/deloitte-2020-millennial-survey.pdf.
231. World Happiness Report 2020, World Happiness Report / 2020, https://worldhappiness.report/ed/2020/.
232. Work and Well-being during COVID-19: Impact, Inequalities, Resilience, and the Future of Work, in World Happiness Report 2021, World Happiness Report / March 20, 2021, https://worldhappiness.report/ed/2021/work-and-well-being-during-covid-19-impact-inequalities-resilience-and-the-future-of-work/.
233. The History of Salesforce, Salesforce / September 2021, www.salesforce.com/news/stories/the-history-of-salesforce/.
234. Salesforce Hits Record-Setting Milestone with $10 Billion Run Rate, Subscription Insider / Dana E. Neuts, August 29, 2017, www.subscriptioninsider.com/monetization/auto-renew-subscription/salesforce-hits-record-setting-milestone-with-10-billion-run-rate.
235. Salesforce Employee Reviews about «long hours», Glassdoor search / www.glassdoor.com/Reviews/Salesforce-long-hours-Reviews-EI_IE11159.0,10_KH11,21.htm.
236. Interview with head of employee experience, Salesforce, 2019.
237. Salesforce CEO Marc Benioff: We’re Erasing Our Gender Pay Gap – Again, Fortune / Claire Zillman, January 20, 2017, http://fortune.com/2017/01/20/salesforce-marc-benioff-gender-pay-gap-davos/.
238. UCSF Children’s Hospital Receives $100 Million Gift From Marc and Lynne Benioff, PND by Candid / June 18, 2010, https://philanthropynewsdigest.org/news/ucsf-children-s-hospital-receives-100-million-gift-from-marc-and-lynne-benioff.
239. 2021 Best Places to Work, Glassdoor / www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm.
240. Glassdoor’s Best Places to Work 2021 Announced: Bain & Company Wins #1, Glassdoor / Glassdoor Team, January 12, 2021, www.glassdoor.com/employers/blog/best-places-to-work-2021/.
241. Many companies take 90-day no-layoff pledge, The Times of India / Shilpa Phadnis, April 4, 2020, https://timesofindia.indiatimes.com/business/india-business/global-companies-pledge-not-to-lay-off-staff/articleshow/7497G303.cms.
242. The Case Against Layoffs: They Often Backfire, Newsweek / Newsweek Staff, February 4, 2010, www.newsweek.com/case-against-layoffs-they-often-backfire-75039.
243. Companies Adjust Executive Pay Amid COVID-19, Equilar / Amit Batish, May 7, 2020, www.equilar.com/blogs/452-companies-adjust-executive-pay-amid-covid-19.html.
244. BlackRock tops $9 trillion on record inflows, Pensions & Investments / Christine Williamson, April 19, 2021, www.pionline.com/money-management/blackrock-tops-9-trillion-record-inflows.
245. BlackRock’s Message: Contribute to Society, or Risk Losing Our Support, New York Times / Andrew Ross Sorkin, January 15, 2018, www.nytimes. com/2018/01/15/business/dealbook/blackrock-laurence-fink-letter.html.
246. Larry Fink’s 2021 Letter to CEOs, BlackRock / Larry Fink, 2021, www.blackrock.com/corporate/investor-relations/larry-fink-ceo-letter.
247. Deutsche Telekom, Forbes.com / May 13, 2021, www.forbes.com/companies/deutsche-telekom/?sh=e420749Gddd1.
248. Design thinking, digitalization, and you, Deutsche Telekom / Lisa Machnig, October 27, 2017, www.telekom.com/en/company/details/design-thinking-digitization-and-you-507370.
249. Design Thinking in HR: Deutsch Telekom Case Study, The Josh Bersin Academy / Josh Bersin, May 9, 2021.
250. Interview with Reza Moussavian, Deutsche Telekom, November 2021.
251. Compare Deutsche Telekom vs Telstra, Glassdoor search / Glassdoor, 2021, www.glassdoor.com/Compare/Deutsche-Telekom-vs-Telstra-EIIE4092-EG5G3.htm.
252. Employee Experience: The Definitive Guide, The Josh Bersin Company, 2021.
253. August Reflections: Four Big Lessons From The Pandemic, The Josh Bersin Company, November 18, 2020.
254. Interview with Guy Martin, Autodesk, 2018.
255. Proprietary research.
256. AI operators will play a critical role as bots redefine the workplace, VentureBeat / Albert Tomer Naveh, December 29, 2017, https://venturebeat. com/2017/12/29/ai-operators-will-play-a-critical-role-as-bots-redefine-the-workplace/.
257. Wendy’s Is Going to Install Self-Ordering Machines in 1,000 Stores, Fortune / Tara John, February 27, 2017, https://fortune.com/2017/02/27/ wendys-self-ordering-kiosks/.
258. Interviews with executives, S&P Global, 2020.
259. How Technology is Hijacking Your Mind – From a Magician and Google Design Ethicist, Thrive Global / Tristan Harris, May 18, 2016, https://medium.com/thrive-global/how-technology-hijacks-peoples-minds-from-a-magician-and-google-s-design-ethicist-5GdG2ef5edf3.
260. Here’s how many hours American workers spend on email each day, CNBC / Abigail Johnson Hess, September 22, 2019, www.cnbc.com/2019/09/22/heres-how-many-hours-american-workers-spend-on-email-each-day.html.
261. Is your inbox making you ill? Reading work emails causes your blood pressure and heart rate to soar, DailyMail.com / Emma Innes, June 4, 2013, www.dailymail.co.uk/health/article-2335G99/Is-inbox-making-ill-Reading-work-emails-causes-blood-pressure-heart-rate-soar.html.
262. Texting remains a very popular means of communication, but 5G’s rollout is stalled, TechRepublic / N.F. Mendoza, February 10, 2021, www.techrepublic.com/article/texting-remains-a-very-popular-means-of-communication-but-5gs-rollout-is-stalled/.
263. Sierra-Cedar 2019–2020 HR Systems Survey White Paper, 22nd Annual Edition, Sierra-Cedar / October 2, 2019, www.sierra-cedar.com/2019/10/02/pr-2019-hrss-white-paper-release/.
264. UKG Unveils Life-Work Technology Vision at Annual Connections Conference, Ultimate Kronos Group (UKG) / April 30, 2021, www.ukg.com/about-us/newsroom/ukg-unveils-life-work-technology-vision-annual-connections-conference.
265. The Massive Market Impact of Microsoft Viva, The Josh Bersin Company, August 28, 2021.
266. Interview with Reza Moussavian, Deutsche Telekom, 2021.
267. The Definitive Guide: Employee Experience, The Josh Bersin Company, September 2021.
268. Which Parts Of Employee Experience Really Matter Most? The Josh Bersin Company, November 6, 2019.
269. Our Credo, Johnson & Johnson / www.jnj.com/credo/.
270. The IKEA vision and values, IKEA / www.ikea.com/us/en/this-is-ikea/about-us/vision-and-business-idea-pub77G7c393.
271. HR Lessons from: Patagonia, PeopleGoal / Henry Watson, June 18, 2019, www.peoplegoal.com/blog/hr-lessons-from-patagonia.
272. Interviews with Dean Carter, Patagonia, 2016, 2017.
273. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, Teresa Amabile / Harvard Business Review Press, http:// progressprinciple.com/books/single/the_progress_principle.
274. Global Productivity Growth Remains Weak, Extending Slowing Trend, The Conference Board / Joseph DiBlasi and Jonathan Liu, April 21, 2021, www.conference-board.org/press/global-productivity-2021#:~:text=Globally%2C%20growth%20in%20output%20 per,reopening%20amid%20a%20waning%20pandemic.
275. U.S. Employee Engagement Rises Following Wild 2020, Gallup / Jim Harter, February 26, 2021, www.gallup.com/workplace/330017/employee-engagement-rises-following-wild-2020.aspx.
276. Can Mission Trump Earnings? NewCo / May 22, 2018, https://shift.newco.co/can-mission-trump-earnings-a08f27c4d984.
277. Happiness Report: World shows resilience in face of COVID-19, AP News / David Keyton, March 2021, https://apnews.com/article/2021-world-happiness-report-covid-resilience-79b5b8d1a23G7eG9df05aeG8b5 8aa435.
278. 2020 Edelman Trust Barometer, Edelman / January 19, 2020, www.edelman.com/trust/2020-trust-barometer.
279. Income Inequality by Country 2021, World Population Review / 2021, https://worldpopulationreview.com/country-rankings/ income-inequality-by-country.
280. 2021 Poverty Projections, Urban Institute / Linda Giannarelli, Laura Wheaton, and Katie Shantz, February 2021, www.urban.org/sites/default/ files/publication/103G5G/2021-poverty-projections.pdf.
281. Bowling Alone: The Collapse and Revival of American Community, Robert D. Putnam / Touchstone Books, August 7, 2021.