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I want to complain about the stereo, which I bought in May. After only two days things started to go wrong. The first problem was the CD drawer, which opened and closed too quickly. I nearly trapped my fingers in it. The next day I recorded a CD on to a cassette. Everything worked, but the sound quality was very poor. On the following day, the CD Pause button stopped working. Naturally, I returned the stereo to you for repair. Your assistant said I would have to wait only a week. After two weeks, the necessary spare parts had still not arrived. Eventually, nine weeks later, I collected the stereo. The CD player worked properly, but there was no improvement in the recording quality. I am not satisfied with the equipment nor with the service I have received. I am therefore writing to ask for a full refund. I will return the stereo to your shop on Monday and I expect to receive a cheque for $250.